Shipping Policy – Master Winder

Last updated: 1 July 2026

This Shipping Policy applies to all orders placed on our website, www.masterwinder.com

I / Shipping and Delivery

• Processing time: Orders are processed and shipped within 1–3 business days.
• Delivery time: Once shipped, orders are delivered within an estimated 5–10 business days.
• Total time: Total time from order to delivery is estimated at 7–12 business days.
• Delivery costs: Delivery costs are calculated and displayed before you confirm your order.

II / Delivery Methods and Costs

Parcels are shipped via our partner carriers. A tracking number is sent by email as soon as your order ships, so you can follow your parcel's journey.

III / Shipping Zone

Master Winder currently ships and delivers to the United Kingdom only. We do not ship to other countries at this time.

IV / Shipping Issues

• Delays: If your order has not arrived more than 30 days after it was confirmed, you may request cancellation of the sale and a full refund.
• Delivery address: It is your responsibility to provide a complete and accurate address. Master Winder cannot be held responsible for delays or failed deliveries caused by an incorrect address.
• Damaged parcel: If your parcel arrives damaged, you should either refuse delivery or note a written reservation with the carrier. Any issue (missing item, broken item, non-conforming item) must be reported to our customer service team within 48 hours.

V / Customer Service

Our customer service team is available for any question about your order or its shipment.

• Email: contact@masterwinder.com
• Hours: Monday to Friday, 9am–6pm CET (closed Saturday, Sunday and French public holidays).
• Response time: We respond within 24 business hours.

VI / Company Information

• Trading name: Master Winder
• Legal form: Sole Trader (Entreprise Individuelle, France)
• Registered address: 31B rue Jules Védrines, 92240 Malakoff, France
• Email: contact@masterwinder.com
• SIREN: 992 581 959
• SIRET: 992 581 959 00010
• NAF/APE code: 4791B (Mail order retail)
• Business form: Commercial
• Business activity: Retail trade (excluding automobiles and motorcycles)
• Publication manager: Sören Cocrelle
• Customer service hours: Monday to Friday, 9am–6pm CET, closed Saturday, Sunday and French public holidays.
• Response time: We respond to all enquiries within 24 hours.