Privacy Policy – Master Winder

Last updated: 1 July 2026

Master Winder operates this store and website (masterwinder.com). This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use our services, make a purchase, or communicate with us. By accessing our services, you acknowledge that you have read and understood this policy.

I / Personal Information We Collect

Depending on how you interact with our services, we may collect or process the following categories of information:

• Contact details: Your name, address, billing and shipping address, and email address.
• Financial information: Processed directly by our secure payment processors.
• Account information: Your username, password, security questions, and preferences.
• Transaction information: Items you view, purchase, return, or exchange.
• Your communications with us: Information included in your exchanges with our customer service team.
• Device information: Your IP address, browser, and other unique identifiers.
• Usage information: How and when you interact with our services.

II / How We Use Your Personal Information

We use your information for the following purposes:

• Providing and improving our Services: To process your payments and orders, remember your preferences, and personalise your shopping experience.
• Marketing and advertising: To send you marketing communications by email and show you relevant online advertising.
• Security and fraud prevention: To secure your account and detect fraudulent or malicious activity.
• Communicating with you: To provide efficient customer service and respond to your enquiries.
• Legal reasons: To comply with applicable law and respond to legal proceedings.

III / How We Disclose Personal Information

We may disclose your information to third parties in the following circumstances:

• With Shopify and our service providers: For IT management, payment processing, shipping, and customer service.
• With business and marketing partners: To provide you with marketing services and targeted advertising.
• At your instruction: When you consent to the disclosure of information.
• Within our group of companies.
• As part of a business transaction (merger, sale of assets) or to comply with legal obligations.

IV / Use of Cookies and Similar Technologies

We use cookies and other tracking technologies to collect data about your device and your use of the site.

• Essential cookies: Ensure the site functions correctly (e.g. managing your shopping cart).
• Performance and analytics cookies: Help us understand how visitors use our site so we can improve performance and content.
• Marketing and targeting cookies: Show you relevant advertising on other sites.

You have full control over your preferences via our cookie consent banner or your browser settings.

V / Relationship with Shopify and Third-Party Links

Our services are hosted by Shopify. Information you submit may be shared with Shopify and other third parties potentially located outside your country of residence. You can review Shopify's Consumer Privacy Policy for more details.

VI / Children's Data

Our services are not directed at children. We do not knowingly collect personal information from minors.

VII / Data Security and Retention

We take steps to protect your data. Retention periods depend on the need to manage your account, comply with our legal obligations, and resolve any disputes.

VIII / Your Rights and Choices

As a user, you have the following rights:

• Access, rectification, erasure, and portability of your data.
• Objection to, and restriction of, processing in certain circumstances.
• Withdrawal of consent at any time.

You can exercise these rights by contacting us at contact@masterwinder.com.

IX / Complaints and International Transfers

If you have a complaint, please contact us or reach out to the data protection authority relevant to you. UK residents can contact the Information Commissioner's Office (ICO) at ico.org.uk. As our business is registered in France, the CNIL (Commission Nationale de l'Informatique et des Libertés) is our lead supervisory authority. Transfers of data outside the UK/EEA are governed by recognised legal safeguards.

X / Company Information

• Trading name: Master Winder
• Legal form: Sole Trader (Entreprise Individuelle, France)
• Registered address: 31B rue Jules Védrines, 92240 Malakoff, France
• Email: contact@masterwinder.com
• SIREN: 992 581 959
• SIRET: 992 581 959 00010
• NAF/APE code: 4791B
• Publication manager: Sören Cocrelle
• Customer service hours: Monday to Friday, 9am–6pm CET
• Response time: 24 hours